Turn your help center into an AI assistant.
Your documentation, asked as a question
Help people find answers in the documentation you already have — whenever they need it. Chatfarm turns supported help-center content into a conversational assistant. Your original help center stays in place.
Start from documentation you already publish. Chatfarm is not a replacement for these products.
Keep the help center you already use.
Chatfarm gives people another way to find answers in that documentation. You do not have to leave Zendesk, Intercom, GitBook, or whatever you use to publish today.
- The original site can stay online. Answers can point back to the article they used.
- This does not move your authoring tools, tickets, or URLs. Pages behind a login need a different path — we can help.
From the docs you have to an assistant people can ask
Connect your help center
Share the public address of your documentation. Chatfarm looks at the pages visitors can already open.
Bring in the available knowledge
After you sign in, Chatfarm gathers those articles into a knowledge base. You choose a page limit. This is not instant, and it does not open private portals on its own.
Review and configure
Attach an assistant, write what it is for, and ask a real question your audience asks.
Publish it for your audience
Open it on a Chatfarm address, your own domain, or a website widget. Decide who may use it: public, private, password, invite, or an email domain you allow.
Someone asks. The answer names the article.
A demonstration with sample documentation. It is not a customer story.
How do I reset my password?
Open Account, choose Forgot password, and use the email on your staff record. If the mail does not arrive, contact the help desk with your employee number.
Help center — Account access
What this is for
Make existing documentation easier to use
People can ask in their own words instead of hunting through categories and search.
Give customers, students, or staff another way in
The help center remains the source. The assistant is an extra door to the same knowledge.
Keep the platform you already publish on
You are not migrating Zendesk, Intercom, or GitBook. You are putting an assistant on a copy of the public articles.
Control who can talk to it
Each assistant can be public, private, password-protected, invite-only, or limited to email domains you allow.
Documentation you may already have
If visitors can open the articles in a browser without signing in, you can usually start from that address. A logo here means Chatfarm can try those public pages — not that Chatfarm is a partner or a built-in add-on for that vendor.
Zendesk Help Center
Public articles
Public Zendesk Help Center articles can be brought in from the address visitors already use. Private agent portals need another path.
Intercom Help Center
Public articles
Public Intercom help sites can be brought in. A signed-in Intercom workspace cannot be opened from a URL alone.
Help Scout Docs
Public articles
Public Help Scout Docs sites can be brought in when articles open without a login.
GitBook
Public articles
Public GitBook spaces can be brought in. Private spaces need an export or a conversation with us.
BookStack
Public articles
Public BookStack books can be brought in. Shelves behind a login cannot be opened from a URL.
Document360
Public articles
Public Document360 sites can be brought in. Private knowledge bases need another path.
Freshdesk
Public articles
Public Freshdesk solution articles can be brought in. Agent-only portals cannot be opened from a URL.
Notion
Public articles
Published Notion sites can be brought in. Private Notion pages use the Notion account connection after you sign in.
Need help bringing your content in?
If your help center requires a login or special access, tell us. We will explore the best way to bring your content into Chatfarm — an authorized export, a supported account connection, or a guided upload. Do not send passwords or private article text through this form.
Questions
- Can I use my existing help center?
- Yes, when the articles are public. Paste the address, sign in, and bring those pages into a knowledge base. The original site stays where it is.
- Do I need to replace my current platform?
- No. Chatfarm is another way for people to find answers. It does not take over Zendesk, Intercom, GitBook, or your inbox.
- How does Chatfarm use my existing documentation?
- It keeps a copy of the supported public pages so the assistant can answer from them. When a source address was stored, the reply can link back to that article.
- Can I control who accesses my assistant?
- Yes. Public, private to your organization, a password you set, people you invite, or addresses on domains you allow. That rule is applied before someone can chat.
- What happens when my documentation changes?
- Saved web pages can refresh on a schedule you choose — daily, weekly, monthly, or less often. Updates are periodic, not instant. Files change when you replace them. Connected accounts can re-sync when that connection is set up.
- What if my help center requires special access?
- The public check cannot open a login. Contact us and we will look at an authorized export, a supported connection, or a guided upload. We will not ask for your passwords on this form.
- How do I get help setting it up?
- Use the form on this page, or email us. Start with a public URL if you have one. After you sign in, the import continues from a knowledge base.
Your documentation can answer back.
Start with the public address of your help center. Keep the original site online.