1. What this policy covers
This policy explains what information Chatfarm (“we”) collects, why we collect it, and the choices you have. It applies to chatfarm.co, every assistant hosted on a Chatfarm subdomain, and every assistant whose custom domain points at our infrastructure.
2. Information we collect
- Account data — name, email, organisation, and authentication tokens for users who sign up.
- Assistant content — the system prompt, documents, and configuration you provide to train an assistant.
- Conversations— messages exchanged with an assistant, plus the conversation’s session identifier so we can deliver replies and let you resume the chat.
- Operational data — IP address, user-agent, request timestamps, and similar metadata needed to operate the Service, prevent abuse, and meet legal obligations.
- Optional contact data — if an assistant invites you to share your email to save a conversation, we store the email only when you provide it.
3. How we use it
- To deliver the Service and replies from AI assistants.
- To maintain conversation history so you can resume on the same device (or across devices if you verify your email).
- To prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
We do not sell your data, and we do not train foundation models on your private content.
4. Third parties we work with
AI replies are generated by upstream model providers (OpenAI, Anthropic, OpenRouter, etc.). When you send a message, the message plus the assistant’s system prompt is forwarded to the provider configured by the assistant’s owner. These providers have their own privacy terms.
We use Supabase for data storage and authentication, and Vercel for hosting. Both process data on our behalf under data-processing agreements.
5. Cookies and similar technologies
We use cookies to keep you signed in, remember your preferences, and bind conversations to your browser session. We do not use third-party advertising or tracking cookies.
6. Data retention
Conversation history is retained for as long as the owning assistant exists, or until you delete it. Account data is retained for as long as your account is active. You can ask us to delete your account and associated data at any time.
7. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data. To exercise any of these rights write to privacy@chatfarm.co.
8. International transfers
Our infrastructure runs primarily in the United States and the European Union. By using the Service you consent to your data being processed in those regions.
9. Changes to this policy
We may update this policy from time to time. Material changes will be announced through the Service or by email.
10. Contact
Questions about this policy can be sent to privacy@chatfarm.co.